The OldandNew Story
Celebrating Great Style
OldandNewLuxury was established in 2015 by close friends who were inspired by the unique style and energy of Lagos Nigeria. We carefully select each item displayed in our Clothing Shop, and are always on the lookout for exciting new brands to feature. Come visit us and let your imagination run wild. Our variety of top-quality items suit a wide range of styles, sizes and price points. We aim to inspire our customers to be the best version of themselves and feel great, both inside and out
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FAQs
Help center
What are the payment options?
*We accept Credit or Debit card 💳 *Bank transfer *Cash in delivery and bitcoins
What is your return policy?
We do not exchange or refund products, once an order has been placed it cannot be modified or adjusted. If you have any issues with your order, please send an email to oldandnewluxury@gmail.com and follow the instructions received.
When will my order be shipped?
Our goal is to have your order packaged, sent to the post office, and it is on its way to you within 3 business days of you placing your order. This does not include weekends or holidays. Orders placed Friday, Saturday or Sunday will start processing Monday morning. Orders can be delayed by merchandise that is still in production or if we have delays from our suppliers.
My address is wrong on my order?
Please contact customer service immediately. Send an email to theofficialoldandnew@gmail.com . Please include the correct address, your order number and your name in the email. If you catch the mistake within 24 hours, we can usually correct it before your initial shipment is sent, so send the email the moment you discover the error. If your package has already shipped, please follow the tracking number and let customer service know when the tracking status says the package is being returned or if the package was delivered to the incorrect address. We will take it from there. There is no problem fixing the order, but we cannot monitor every order to make sure its delivered to you safely, we may need a little help from you. :)
Giveaway!! When do we announce the winner?
Once the giveaway has ended we send all the entries to our sweepstakes company who conducts a computer random drawing. This process usually takes 2-5 business days before we receive the Winners Name. Once we receive the Winners name we announce it on our website and all of our social media channels.
International shipping
Yes we ship worldwide! Kindly make sure you input the correct address when you place your order!
Security
This website is protected with SSL (secure socket layer) encryption, the highest standard in Internet security.
